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Cookie policy

What are cookies?

Cookies are small text files placed either temporarily or permanently on your computer by websites that you visit which collect and record information, including your IP address. Each time you visit our website, your browser will send the cookie file back to the website service on each subsequent visit unless you alter your browser settings. We do not use cookies to store financial information.


Why do we use cookies?

Cookies help us to:-

1. Understand how visitors use our websites and collect anonymised statistics in order to improve performance;
2. Provide a more personalised online experience by displaying content that could be of interest to you;
3. Remember your details and preferences to avoid asking you for that information again;
4. Take and fulfil customer orders; and
5. Administer and enhance the website and the service we provide to you.


Types of cookies

There are two types of cookies; first party cookies and third party cookies. First party cookies are set by us. Third party cookies are set by service providers on our behalf in order to provide a service to you; for example, if you visit a webpage with a Twitter feed of YouTube videos embedded in it you may notice cookies set by each of those websites too. We may collect some or all of the information available from cookies when you visit our website, depending on how you use it.

We use two categories of cookies; those that are strictly necessary for the site functionality and those that personalise your experience. For example, they are used to aid navigation and to keep track of the contents of your shopping cart (necessary) and they can be used to remember your logged-in status if you select the "Remember Me" option in the checkout (performance). You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.


What information do we collect using cookies?

Examples of ways we may use cookies to record information include:-

  • areas of the website you visit and engage with, and the amount of time you spend on the website
  • whether you have visited our website before or whether you are a new visitor

  • the country, region, city and/or borough associated with your IP address or device

  • how you came to our website

  • the type of device and browser you use

  • any error messages that you receive on the site.


Cookies used on this website

By continuing to use our website, you consent to our use of cookies and those we use will be stored on your device unless you change your cookie preferences in your browser.
For a full break down of cookies used on this site, please see the list below

Enabling and Disabling Cookies in Your Browser

First, identify what web browser you are using to access the internet. If you're not sure of the type and version of web browser you are using:
Click on 'Help' at the top of your browser window and select the 'About' option.

From the list below, find your web browser and see if your cookies are enabled or otherwise. Choose whether you wish to enable or disable cookies.

Note: The following directions will help you to enable cookies for use on all websites you might visit in your browser i.e. these actions do not just enable them for this web site.

Google Chrome
Click on 'Tools' at the top of your browser window and select Options.
Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button.
Now select 'Allow local data to be set'.

Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0
Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab.
Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser. Settings above Medium will disable cookies.

Microsoft Internet Explorer 5.0
Click on 'Tools' at the top of your browser window and select 'Internet options', then click on the 'Security' tab.
The default selection, 'Medium', supports cookies, but you can click on the 'Custom Level' button to check. Scroll down until you see the word 'Cookies' and verify that the button next to 'Enable' is selected in both options.

Microsoft Internet Explorer 4.0
Click on 'View' at the top of your browser window and select the 'Internet options' option.
Then click on the 'Advanced' tab.
Scroll down until you see the word 'Cookies' and verify that the button next to 'Always accept cookies' is selected.

Mozilla Firefox
Click on 'Tools' at the top of your browser window and select Options, then select the Privacy icon.
Click on Cookies, then select 'allow sites to set cookies'.

Opera
Click on 'Menu' at the top of your browser window and select 'Settings'.
Then select 'Preferences', select the 'Advanced' tab, then select 'Accept cookies' option.

How do I check if cookies are enabled for my Mac?
First check what web browser you are using to access the internet. If you're not sure of the type and version of web browser you are using:
With the browser window open, click on the Apple menu and select the 'About' option.

Microsoft Internet Explorer 5.0 on OSX
Click on 'Explorer' at the top of your browser window and select 'Preferences' option
Scroll down until you see 'Cookies' under Receiving Files, and select the 'Never Ask' option.

Microsoft Internet Explorer 4.0
Click on 'Edit' at the top of your browser window and select the 'Preferences' option
Scroll down until you see 'Cookies' under Receiving Files. Select the 'Never Ask' option.

Safari on OSX
Click on 'Safari' at the top of your browser window and select the 'Preferences' option.
Click on 'Security', then 'Accept cookies' and select 'Only from site you navigate to'.

Mozilla and Netscape on OSX
Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option.
Scroll down until you see cookies under 'Privacy & Security' and select 'Enable cookies for the originating web site only'.

Opera
Click on 'Menu' at the top of your browser window and select 'Settings'.
Then select 'Preferences', select the 'Advanced' tab, then select 'Accept cookies' option.

All other browsers
Please consult your documentation or online help files.

Please note that if you visit our website anonymously (i.e. you switch off cookies), we may still collect certain information from your browser, such as your IP address, for the purpose of protecting our website from malicious attacks.

You can find out more about cookies at www.allaboutcookies.org